failure id, notebook wont boot windows

[svrider912]

my in laws have an hp notevook pc. one of the ~$350 ones from walmart. problem started where the screen was upside down. somehow my wife reversed it. not sure how. but now when you put the password in, it says welcome and just spins that little wheel. i did some reading and it tried some stuff where it said repairing disc but the problem stayed. went into the diagnostics, from what ive read i was suspecting a hard drive. so i did the hard drive quick test. it gave me a failure id and product id. i cant seem to find the decription. 

serial: [edited]

model: 15-1033wm

failure id: RLXL7F-7KS9ST-MFPV6K-60RJ03

product id: j9m35ua#aba

[Paul_Tikkanen]

Hi:

The error code reported,  Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

http://h10032.www1.hp.com/ctg/Manual/c04763947

After you replace the hard drive, you can reinstall W10 for free as follows...

Use the Microsoft media creation tool at the link below to create a bootable W10 installation flash drive.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option and W10 will install and automatically activate once you are connected to the internet.

Then you can install the drivers and available software from the PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-15-f000-notebook-pc-series/7137590/model/7605334