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‎05-17-2022 01:43 PM

HP Recommended
Product: HP Pavilion x360 Convertible Laptop PC 14-dw1000 (1W803AV)
Operating System: Microsoft Windows 11

Kindly suggest how should I revert my laptop back to normal, not able to access files and the system is also not working 

Category:
1 REPLY 1

‎05-17-2022 01:57 PM - edited ‎05-17-2022 01:57 PM

HP Recommended

Hi:

 

See if your PC is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10/W11, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use that utility.  You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

The cloud recovery tool will erase the drive, format it and reinstall the original software.

 
 
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