finger sensor hot

[Martamartha]

Hey, I have a question my finger sensnor is really hot when i am using laptop. It started today, Yesterday everything was okay.

[ub6424]

Hello @Martamartha 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on ther <fingerprint sensor> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Other devices> ?

- Expand <Biometric Devices>

--->>> Send screenshot

(3) Please report your results