fingerprint reader windows 10

[FlaviaF]

Good morning,

I had to refresh my laptop and now I am having to download all the apps and softwares. I'm having troubles to find the fingerprint reader software for my laptop. Can someone help me, please?

Thank you,

Flavia

[DavidPK]

Hi,

The validity sensor driver is on the following link.

http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63418.exe

HP SimplePass software installer is on the link below.

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71729.exe

Regards,

DP-K

[FlaviaF]

Thank you David!

I downloaded those files you sent me, but when I pass my finger in the sensor, it doesn't work. I'm not good with computers, sorry. Can you help me please? Should I do something else besides download the files you sent me?

Thanks!

[FlaviaF]

I usually used the finger print recognition to start my windows nstead of use my password or pin, but I can't do it anymore..

[DavidPK]

Hi,

Open windows Control Panel and in the top right, next to View by: select 'Large Icons'.  From the new layout, select the HP SimplePass entry.

Here you can run through setting the software up and select to use the fingerprint scanner to log into Windows.

Regards,

DP-K

[FlaviaF]

I'm sorry, I did this so many times and it did not work.

When I start HP SimplePass, the software gives me 2 options, if I want to use my PIN or pasword, it didn't give anything about fingerprint...

[FlaviaF]

Oh, I am having so many problems with this program. I am trying to delete this program, but I can not do it because there is an error happening and now I don't want it anymore and it is still there... omg... sorry about that, like I said, I am not good with computers at all lol

[DavidPK · Accepted solution]

Hi,

If you open SimplePass and then choose the Password option, this should then prompt you to scan your fingerprint a few times in order to set up the facility to log in this way.

Regards,

DP-K

[FlaviaF]

Thank, I will try it again

[DavidPK]

You're welcome