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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- fingerprint scanner not working

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04-10-2024 05:29 PM
hello
please with regards to my finger print recognition, anytime i want to set it up, i get this "we couldn't find a fingerprint scanner compatible with windows hello fingerprint"
thank you
04-10-2024 06:54 PM
Here's a video from HP Support on how to fix fingerprint login issues:
https://www.youtube.com/watch?v=EtIjIjyVzYs
I am a volunteer and I do not work for, nor represent, HP
04-10-2024 07:27 PM
Not all HP Elitebook 840 G6 machines have Fingerprint option. Đi you buy THAT option for your machine ? Otherwise you can buy parts mentioned on page 22 (item 12) of the following manual and install to your machine
http://h10032.www1.hp.com/ctg/Manual/c06358101.pdf
Regards.
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