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HP Recommended
HP Elitebook 840 G6
Microsoft Windows 11

hello

please with regards to my finger print recognition, anytime i want to set it up, i get this "we couldn't find a fingerprint scanner compatible with windows hello fingerprint"

thank you

 

2 REPLIES 2
HP Recommended

Here's a video from HP Support on how to fix fingerprint login issues:


https://www.youtube.com/watch?v=EtIjIjyVzYs



I am a volunteer and I do not work for, nor represent, HP
Learn how to fix setup issues with the fingerprint reader on HP Notebook PCs (Windows 10). For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at https://hp.com/support. For step-by-step guidance, connect with our Virtual Agent: ...
Learn how to fix fingerprint reader login issues in Windows Hello on an HP Notebook PC. For other helpful videos go to https://youtube.com/hpsupport. More support options for your HP device are available at https://hp.com/support. For step-by-step guidance, connect with our Virtual Agent: ...
HP Recommended

@Nharnah_Quophy 

 

Not all HP Elitebook 840 G6  machines have Fingerprint option. Đi you buy THAT option for your machine ? Otherwise you can buy parts mentioned on page 22 (item 12) of the following manual and install to your machine

 

      http://h10032.www1.hp.com/ctg/Manual/c06358101.pdf

 

Regards.

BH
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