fingerprint sensor is stoped working

[cherendra]

in dont know why my laptop fingerprint scanner is not working 

[Raj_05]

Hi @cherendra,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop’s fingerprint scanner isn’t working. Here’s a simplified step-by-step approach:

Check Hardware & Basics

• Make sure your finger and the scanner are clean and dry.
• Try different fingers to see if the issue is specific.
• Ensure your laptop supports fingerprint login (most modern HP laptops do).

Check Windows Settings

• Press Windows + I → Accounts → Sign-in options.
• Under Windows Hello Fingerprint, see if it’s set up.
• If you see “Remove” or “Set up”, try re-adding your fingerprint.

Update Drivers

• Press Windows + X → Device Manager.
• Look for Biometric devices → expand it.
• Right-click your fingerprint device → Update driver → Search automatically.
• If no update works, try uninstalling the device and restarting your laptop (Windows will reinstall it).

Check Windows Updates

• Go to Settings → Update & Security → Windows Update and make sure your system is fully updated.
• Sometimes the scanner stops working after a major Windows update and needs a patch.

HP Support Assistant

• Open HP Support Assistant → Check for updates → install any driver or BIOS updates related to fingerprint scanner or biometrics.

Additional Fixes

• Turn off Fast Startup:
• Windows + R → control → Power Options → Choose what the power buttons do → uncheck Turn on fast startup → restart.
• Check Group Policy or Windows Security settings (if part of a corporate setup, admin policies might block fingerprint login).

I hope this helps.

Take care and have a good day.

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