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Microsoft Windows 11

Only hp logo appears no command works like f2 f9 and restarting again and again. 

It is due to a software I downloaded from Chrome browser. 

Would be there any solution of this?

1 REPLY 1
HP Recommended

Hi @_1Muzamil,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop that is not booting up.

Here are some steps you can try to resolve the "Unmountable Boot Volume" issue:

 

1. Perform a Hard Reboot

  • Power off your computer completely.
  • Disconnect it from power, wait for a few seconds, and then reconnect it.
  • Turn it back on and see if it will boot normally.

2. Access Windows Recovery Environment (WinRE)

  • If the hard reboot doesn’t help, try to access WinRE:
    • Turn on your computer and immediately start pressing the F11 key (or Esc if that doesn’t work) repeatedly until you see the recovery screen.
  • Once in the recovery options, select Troubleshoot > Advanced options > Startup Repair.

3. Run CHKDSK

  • In the Advanced options, go to Command Prompt.
  • Type the following command and press Enter:
  • This will check for and attempt to fix any disk errors. Replace C: with your system drive letter if necessary.

4. Repair the Boot Configuration

  • In the Command Prompt, you can also try rebuilding the boot configuration:

5. System Restore

  • If you have a restore point available, you can revert your system to a previous state:
    • In the recovery options, go to Troubleshoot > Advanced options > System Restore.

6. Reset Your PC

  • If none of the above solutions work, you may consider resetting Windows:
    • Go to Troubleshoot > Reset this PC.
    • You can choose to keep your files or remove everything, depending on your preference.

7. Reinstall Windows

      Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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