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‎08-24-2026 11:13 AM

HP Recommended

My husband has forgotten his password and can no longer access his chromebook.  Honestly he has forgotten all passwords and I cannot retrieve any of his emails or sites.  Is there a way to reset his computer to factory defaults so the computer at least be used?  He had used his computer relying on the computer to remember all his passwords but somehow all this info was sweeped and he no longer has access to his own accounts.  I would like to at least start over for him and start a notebook for all his passwords moving forward.

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‎08-26-2026 07:01 AM

HP Recommended

Hi @azpines 

 

Welcome to the HP Support Community! We're happy to have you on board!  

  

To help us get started on resolving your issue, could you please share the model name of your device? 

  

Need help finding your product number? We've got you covered! Check out this handy guide:   

https://support.hp.com/in-en/document/ish_2039298-1862169-16  

  

Meanwhile, you can refer to the following link to resolve the issue:  

 

https://support.hp.com/us-en/document/ish_2026006-1490761-16 

 

We're looking forward to helping you get back up and running!  

  

Best regards, 

I'm an HP Employee.


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