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‎12-23-2018 10:27 AM

HP Recommended
Product: notebook 15 f337 energy star touch screen
Operating System: Microsoft Windows 10 (64-bit)

I RECENTLY FACTORY RESET MY NOTEBOOK15 F337 TOUCH SCREEN ENERGY STAR AND AT SETUP IT JUST FREEZES UP. I HAVE TRIED TAKING THE BATTERY OUT AND UNPLUG ADAPTER AND HELD START BUTTON 15 SECONDS AND NOTHING CHANGED.  I EVEN FACTORY RESET AGAIN AND STILL THE SAME THING. WHAT CAN I DO? PLEASE HELP

1 REPLY 1

‎12-23-2018 01:33 PM

HP Recommended

@jmathis7878

The HP Factory Reset function relies critically on the contents of the Recovery partition being intact. If those contents get corrupted, which can happen either due to hard drive failing or due to Win10 Upgrade from an older OS, the reset simply will not work.

To check for hard drive failing, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

Please report back the test results.



I am a volunteer and I do not work for, nor represent, HP
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