freezing and lagging while typing and eploring

[rocko009]

my notebook or workstation whatever you may call it, is slow from the 2nd month of purchase and i am not able to fix it even after 9 months of purchase .the windows freezes up all of a sudden and lags a lot immediately after startup. while opening a search and then typing for it you can write anything and it will appear only after a certain lag of 10 seconds and more.can anyone help me.

[The_Fossette]

@rocko009,

Welcome to the HP Support Community!

I recommend you perform a system test on the computer to make sure that it is not a hardware issue.

Follow the below steps to run a system test.

1. Turn on the computer.
2. Immediately press the f2 key repeatedly, about once every second, until the UEFI menu opens.

When the UEFI menu opens, select the diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

If the test pass, then follow the steps in the below article.

https://support.hp.com/emea_africa-en/document/c06102177

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[rocko009]

i already did all the tests on my memory and hard drive and my system the results are PASSED. but still it freezes up and i just switched it off twice . i need to know why is it slow and freezing?

[rocko009]

i already did all the tests on my memory and hard drive and my system the results are PASSED. but still it freezes up and i just switched it off twice . i need to know why is it slow and freezing?

[The_Fossette]

@rocko009,

I recommend you perform a reset on the computer following the steps in the below article and check if ti helps.

https://support.hp.com/in-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!