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HP Recommended
HP Elite Dragonfly Notebook PC
Microsoft Windows 11

Hello!

Today my Elite Dragonfly asked me to do some updates and now it won't turn on (most of the time). Sometimes it turns on to show the BIOS update fail: full recovery of the intel management engine firmware failed. If I click 'continue', it turns off again.

 

The LED next to the charger flashes red and white, the Caps Lock light is on. I haven't figured out a pattern of when it turns on. Seems random.

 

Any guesses or tips?

 

Vanessa

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