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‎01-19-2018 08:12 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)
My system is stuck on getting windows ready do not turn off computer. Has been like this for over 24 hours. tried a power reset and startup repair, nothing worked. can you help? it’s a Windows10 OS
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2018 06:47 PM - edited ‎01-20-2018 06:52 PM

HP Recommended

In the link I posted above on System Recovery. You could go thru those steps- but on Step 5 choose  "Refresh your PC" or "Reset" rather than Recovery Manager to see if that works. If not-Recovery Manager and System Recovery may be the only way out.

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View solution in original post

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5 REPLIES 5

‎01-19-2018 11:52 PM

HP Recommended

A little more info on what led up to the problem would help. For instance- is this a new laptop and just setting up? Or after a Windows Update it started this Or???

 

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

 

System Recovery:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎01-20-2018 03:12 AM

HP Recommended
i bought the computer last year in April. I updated a program (Steam), not the system, and then restarted the computer. That s when I got that message. I will try the F2 key option
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‎01-20-2018 04:21 AM

HP Recommended
tried the f2 options, no problems found. still getting that message though
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‎01-20-2018 06:47 PM - edited ‎01-20-2018 06:52 PM

HP Recommended

In the link I posted above on System Recovery. You could go thru those steps- but on Step 5 choose  "Refresh your PC" or "Reset" rather than Recovery Manager to see if that works. If not-Recovery Manager and System Recovery may be the only way out.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎01-21-2018 06:55 AM

HP Recommended
ended up resetting it coz nothing else worked. these new OS are just so annoying
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