google play store on Chromebook

[Flo01]

Hello

I had the google play store on my Chromebook, and then it disappeared. None the games or anything are there. I have power-washed and the store 'subject' isn't in settings. How can this get back on my book. 

[A_Gayathri]

Hi @Flo01,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
   

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Flo01]

The name  is HP Chromebook 14 and model 14-ca06ldx

[Nal_NR]

Hi @Flo01,

Welcome back to the HP support community. 

Let's try a few steps and see if that helps. 

If the Google Play Store disappeared from your HP Chromebook 14 (Model 14-ca06ldx) and doesn't show up in the settings after a powerwash, here are steps to troubleshoot and restore it:

1. Check Chromebook Compatibility with Google Play Store

• Ensure your Chromebook model supports Google Play Store: While most Chromebooks support Android apps, double-check that your model (14-ca06ldx) is listed as compatible with the Play Store. You can verify this on the Chromebook compatibility list.

2. Enable Google Play Store in Settings

• Go to Settings.
• Scroll down to Apps and look for Google Play Store.
  • If the option is available but disabled, click on it and toggle the switch to turn it on.
  • If it's missing, proceed to the next steps.

3. Update Chrome OS

• Update to the latest version of Chrome OS: Sometimes, missing features are caused by outdated software.
• Go to Settings > About Chrome OS and check for any updates.
• Install any available updates, restart your Chromebook, and check if the Play Store option reappears.

4. Check if Your Admin Disabled Google Play Store

• If you're using a school or work account, it's possible that the Google Play Store has been disabled by an administrator.
• To check this, sign in with a personal Google account and see if the option to enable the Play Store appears in settings.

5. Try a Recovery

• If none of the above steps work, try using the Chromebook Recovery Utility. This is a more in-depth method to reinstall the entire OS.
  • You'll need a USB stick (8GB or larger) to create a recovery drive using the Chromebook Recovery Utility.

After the recovery, the Play Store should either be available or you'll be able to reinstall it in the settings.

If this does not help, I recommend you contact phone support. 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.