graphics driver is causing photo app to crash even after clean install of windows 10

[Zipperhead1947]

the Intel HD Graphics Driver is causing photo app to crash after opening even after clean installation of windows 10, i had to install the previous version of the driver but is there a way to get the most recent version of this to stop the app from crashing. microsoft support have been unable to solve this over the past month

[sandytechy20]

@Zipperhead1947

Welcome to HP forums, I see that the photo app is crashing.

Update the Bios and drivers using HP Support Assistant

Go to Download HP Support Assistant to install the tool.

Update the computer.

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Zipperhead1947]

BIOS is updated and it is the updated version of the graphics driver causing the crash, hence i had to reinstall the previous version of Intel HD graphics driver, thank you for taking the time to reply though it is much appreciated.

[sandytechy20]

@Zipperhead1947

Thanks for the reply.

I appreciate your time and effort.

Good to know that we have worked together and found out the cause of the issue.

Feel free to contact us in future if you need any assistance.

Please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Zipperhead1947]

Maybe you didnt understand me but the BIOS is updated and had a clean install of windows 10 but the updated Intel HD graphics driver is causing the microsoft photo app to crash, the only workaround ms support can find is to install the previous version of the graphics driver. im asking if there is a way to install the updated graphics driver without this crash happening

[KrazyToad]

@Zipperhead1947

It looks like you were interacting with @sandytechy20, but he is out for the day. I'm KrazyToad & I'm at your service. 

This seems to be a compatibility issue between the latest Intel driver and Windows 10

As of now, you will not be able to use the latest driver without the App crashing until Microsoft or Intel release another update to correct this problem

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.