hang after 1st turn on of my laptop

[Shivaprasad01]

It automatically hangs after turning on my laptop. However, after a forced shutdown, it works without hanging.

[Hawks_Eye · Accepted solution]

Hi @Shivaprasad01 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

Let us run the hardware diagnostics to check if the hardware has no issues.

Please follow these steps:

1) Shutdown your PC completely, as soon as you Turn on the computer repeatedly press the Esc key to enter the Startup Menu.

2) Now press the F2 key to access HP PC Hardware Diagnostics (UEFI) main menu.

3) On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4) Click Extensive Test.

5) Click Run once to initiate the test.

Note: It will take few hours to complete the test.

If all there are no error or issue detected, then you may try the below suggestion:

Let us update your Windows using Windows Update and check the performance.

In Windows, search for and open Check for updates. If there are any available updates, they begin automatically.

After the updates install, restart your computer when prompted.

In the video link below you will see how to update drivers and software using Windows Update.

https://youtu.be/O-Ak18JwOW0

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Rasputin4148]

hello,

 i had similar issues with my laptop

Use - "HP PC Hardware Diagnostics Windows" to see if Hp support your version of win11 with your Hp laptop model

if not and you want to keep your version try reding my post and my replay - Re: Win11_24H2_English_x64 image with hp support link - HP Support Community - 9346015

good luck