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HP Recommended
pavillion dv5 NB163UA#ABA
Microsoft Windows Vista (64-bit)

 ive had this laptop for about 2yrs with no problems. it had windows 10 installed on it when i bought it second hand. i left it turned on and was gone for about 3hrs.. when i returned i noticed the laptop was off.. i powered it on and it will only say boot device not found and hard disk does not exist.. i dont know what happened to the laptop while i was gone ..please help me to at least recovery an operating system so i can use the laptop again

 

1 REPLY 1
HP Recommended

@aseccone

 

Welcome to HP Support Community

 

Let's restore the BIOS to defaults

  1. Turn off the computer and wait five seconds.

  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.

  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.

  4. Press F10 to Save and Exit.

  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?

  6. Follow the prompts to restart your computer.

If the issue persists, run a Hard drive test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Hard drive

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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