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‎06-07-2018 12:02 PM

HP Recommended
Product: V9S70AV
Operating System: Microsoft Windows 10 (64-bit)

Laptop says Hard disk failure, Short DST: Failed, Long DST: FAILED or WARNING, clicking sounds when turning on. I let someone I know borrow my laptop and the bag that it was in had nerds on the bottom of it. I found this out when I received my laptop back, there were nerds stuck on the sides of where the vent, charging port and what I think is the Kensington lock. While I was cleaning it, it then somehow went to startup menu, i think this is some sort of hard reset but I am unsure. Perhaps I pressed something when I was cleaning out the nerds? I don't know how to fix this and I don't even know if the nerds caused it.

There are times when I do the hard disk check that it says I do not even have a hard disk, I am confused. Please help. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-07-2018 12:41 PM

HP Recommended

Your hard drive has failed/is failing and will have to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc.Not sure the nerds had anyting to do with it- but possibly if he ran it much with nerds blocking the air vents and it overheated.

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1 REPLY 1

‎06-07-2018 12:41 PM

HP Recommended

Your hard drive has failed/is failing and will have to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc.Not sure the nerds had anyting to do with it- but possibly if he ran it much with nerds blocking the air vents and it overheated.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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