hard drive SMART check failed

[jordanelise]

Hey guys. So my Pavilion wasn’t working right so I did the diagnostic tests and got a failed SMART hard drive check. The failure ID is Q4RG1R-8B19L7-GXGK6K-60FH03 and product ID is W2L17UA#ABA. This is my computer used solely for school and I have classes starting in less than a week so naturally I need to find a solution quickly. Is there a way to reboot the system and not have to replace the drive or computer? I can log in via safe mode but not otherwise. Hopefully someone can help. Thanks. 

[CherylG]

Unfortunately, the error indicates imminent failure of the hard drive. You could try a fresh install using System Recovery but it may very well fail. Even if it does work the drive may last a week- could last several months.

Immediately after powering on start tapping the Esc key. This will open a menu where F11 is an option. Tap F11 key and follow this guide:

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb&language...

[CherylG]

Example of a compatible hard drive:
https://www.amazon.com/Black-500GB-Performance-Mobile-Drive/dp/B00QFXOL5G/ref=sr_1_1?ie=UTF8&qid=153...

Maintenance & Service Guide shows how to change it:
https://support.hp.com/us-en/product/hp-pavilion-m3-u000-x360-convertible-pc/10862152/model/11084073...

If you need Recovery Media to install Windows on the new drive it is available on your Support page. Last item in the list of drivers/software:
https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-m3-u000-x360-convertible-pc/10862152/mo...

Or,if you prefer not ordering-your Windows 10 license key is embedded in BIOS and you can reinstall Windows without HP Recovery Media. Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive.Advantage is you will have latest updated version of Windows 10. At least 8gb flash drive required:
https://www.microsoft.com/en-us/software-download/windows10

Select Download tool now,Save it,then Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit) for Windows 10.
The Guide here shows the steps.Pay attention to Step 5 since you will be using another pc:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html

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When your usb flash is prepared insert it in usb port of the laptop. Power on the laptop and immediately start tapping Esc key. From the menu tap F9 key to boot from the flash drive- use the arrow keys to move to and select/highlight usb. Tap Enter key.
When installing it should pickup the key from BIOS but if it asks at any point just choose "I don't have a key". It will continue and should activate once you are online.

This will not include the original software from HP but most of it can be installed from your Support page.