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‎05-14-2020 05:46 PM

HP Recommended
Product: HP envy m6
Operating System: Microsoft Windows 10 (32-bit)

i’m getting a SMART hard disk error message, and a boot device not found message. when I run the hard disk check i get the failure ID: Q0EDXA-6L7A47-XD7WWJ-60F203 

2 REPLIES 2

‎05-14-2020 06:21 PM

HP Recommended

@JessiLynn5 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced, It is out of warranty now, please replace the HDD yourself then rebuild your machine using Cloud Recovery tool:

 

             https://support.hp.com/au-en/document/c06162205

 

What is the original of the Operating system on your machine ?

 

Regards.

BH
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‎05-14-2020 07:00 PM

HP Recommended

Thank you for the reply! The original operating system it came with was windows 8, and then i upgraded it to windows 10

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