hard drive failure

[JudyJRJ]

failure OLPBG8-982C9P-GXPS3F-60WT03

hard drive 1  system extensive test failed

hard drive 1 short DST check failed

HP Pavilion All-in-one-27-a240se

When booting, monitor goes to a blue screen with some boxes in the upper left part of the screen

with choices of how to proceed.  I tried all that, nothing helped.

I ran diagnostics and the above are the results.

Not sure how to proceed.

Could the drive be full?

is it deceased?  don't know what code means.

TIA for your help.

[banhien]

@JudyJRJ 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

For (original) Windows 10/11. please use Cloud Recovery tools

                       https://support.hp.com/us-en/document/ish_4511095-4511141-16

Regards.

[JudyJRJ]

Hi, thank you for the quick reply.  Somewhere in my searching for a solution, it said the 1 T hard drive could be full.  Do you know of any way to check this?  TIA

Judy

[banhien]

@JudyJRJ 

You can not access to it now,  I think one way is to pull it out and mount is as an external drive and hope we can see it.

Regards.