hard reboot

[Aero72]

i am told by the store i purhased it used from to do a hard reboot .  after searching for the way to do it i found an HP support that stated to turn off machine then hold the refresh key down and then the power key.  nothing happens  it just stays blank its is a HP chromebook 14.  Is that the right way to reboot?

[Irfan_06]

Hi @Aero72,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Chromebook that is not powering on.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day. <br />Irfan_06 – Moderator.

HP Support