hi. my touchscreen is not working. what do I do?

[sicf]

hi. my touchscreen is not working. what do I do? my hp is not responding to touch.

[Sneha_01]

Hi @sicf,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop's touchscreen is not responding, here are some troubleshooting steps you can try:

Restart Your Laptop: Sometimes, a simple restart can resolve touchscreen issues.

Check for Windows Updates: Make sure your operating system is up to date.

• Go to Settings > Update & Security > Windows Update and check for updates.

Re-enable the Touchscreen:

• Open Device Manager (right-click on the Start menu).
• Expand Human Interface Devices.
• Find HID-compliant touch screen. Right-click it and select Disable device, then right-click again to select Enable device.

Calibrate the Touchscreen:

• Open Control Panel.
• Go to Tablet PC Settings and select Calibrate under the Display tab.

Run Hardware Diagnostics:

• Restart your laptop and press the F2 key repeatedly during startup to access HP's diagnostics tool. Check for any touchscreen-related errors.

Check for Physical Issues: Ensure there’s no debris or damage to the screen. Clean the screen gently with a microfiber cloth.

Perform a System Restore: If the touchscreen was working recently, consider restoring your system to a previous point when it was functional.

Check for Driver Issues:

• Go back to Device Manager and check for any yellow exclamation marks next to devices, especially under Human Interface Devices or Display Adapters.
• Update the drivers if needed.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support