how do i do a factory reset or restore from an earlier date

[Stacy79]

 I keep getting a microsoft message to enter password and clickyes. But I only have an option to choice no. It also made me move to a local account

[AMAAYAAH]

Have you tried Setting up a new User Account With administrative rights Rather than getting too much invlolved ?

Sometimes It can Help to eliminate Rroblems with a certain account.

Keep Us Posted

[WAWood]

@Stacy79 

Hello;
Allow me to welcome you to the HP forums!

Second question first -- as there really is no way to Restore the PC to an older date.  What MS calls System Restore should properly be called OPERATING System Restore, as all it does is overwrite the current OS files with those saved from prior Windows Updates. It does not act like a time machine.

As to the first question, press the Esc key repeatedly while rebooting. When the HP Startup Menu appears, select the option to do a reset.  If that loads, it should take 2-3 hours to complete.