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HP Recommended
HP ENVY - 17t-bw000 CTO
Microsoft Windows 10 (32-bit)

I have an HP Envy which was covered under the accidental damage protection.  Son had the laptop plugged in across the room and tripped on the power cord.  Laptop flew across room and is badly damaged.  This happened January 5, 2022.  Son was so scared to tell me he didn't until last week!.  ADP coverage expired January 9, 2022!  Is there ANY WAY to have the ADP cover getting the laptop fixed????

1 REPLY 1
HP Recommended

Hi@needshelp1962,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP ENVY Laptop PC and looking for a repair under the accidental damage warranty which expired few days ago. I apologize for the Inconvenience. 
 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

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Have a great day!

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