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HP Recommended
HP 250 G8 Notebook PC (1T4J4AV)
Microsoft Windows 10 (64-bit)

I sent a file to a friend through my file, not knowing my friend PC had been affected by a virus 

 

and now my PC has also been affected by a virus.

 

pls, how do I handle this?

1 REPLY 1
HP Recommended

Sorry, but there is NO simple and reliable method of "cleaning" out a PC to remove all traces of a virus.  Some of them are capable of "hiding" components so well that even the best Virus scanners can't find them.  In addition, they can hide stuff in all parts of the file system, including your personal files.

 

So the only real way to "solve" this involves doing the following:

1) Remove the internal drive from the PC

2) Hook the drive up to another PC and use a special utility to Secure Erase the drive -=- that will wipe out all traces of files on the drive

3) Replace the drive in your PC

4) Use Windows installation media on a USB stick to reinstall your PC.  Since you had an HP OEM version of Windows preinstalled, you will need to use the SAME version to reinstall.  Using something from Microsoft will not work.  To do this, read the information below about HP Cloud Recovery:

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.


The recovery drive can then be used to install Windows and the HP drivers and utilities that originally came with your PC.


You will need a working PC and a 32GB USB stick to hold the recovery files. Here is the link:


https://support.hp.com/us-en/document/ish_4511095-4511141-16


If you use a different PC to run the tool, you will have to provide your PC's product number. Here is an HP link for finding that information:


https://support.hp.com/us-en/document/ish_2039298-1862169-16

 



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