how do i get the media player to work after reset . it wont register dvds in the driver

[anthony547]

   i was given a pavilion notebook with windows 10 64 bit . i had to reset it to use it . after resetting the dvd player stopped working . it now tells me i can only use downloads in my library . how do i get my laptop back to its original media player setting .  i will mostly use it as a portable dvd player

[VikramTheGreat]

Hi @anthony547,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out, and we’re here to help with your HP Pavilion Notebook – 15-ab223cl.

After a system reset, it’s possible that certain built-in drivers or system features related to DVD functionality may not have been restored properly, which can cause your DVD drive to stop working as expected.

1. Check if the DVD Drive is Recognized by Windows

• Press Windows + X and select Device Manager
• Expand the DVD/CD-ROM Drives section
  • If the drive appears, Windows recognizes the hardware
  • If it's missing or has a warning icon (yellow triangle), continue with the next steps

2. Use the Built-in Windows Troubleshooter

• Go to Settings > Update & Security > Troubleshoot
• Scroll down and click Additional troubleshooters
• Run the Hardware and Devices troubleshooter

This may help Windows detect and re-enable the DVD drive.

3. Check for Hidden Devices

• In Device Manager, click View > Show hidden devices
• Look for your DVD drive under DVD/CD-ROM Drives

If it's listed but greyed out, right-click and select Uninstall, then restart your computer. Windows should automatically reinstall it.

4. Update Windows

Make sure your system is fully updated:

• Go to Settings > Update & Security > Windows Update and check for updates

This can help reinstall or repair default drivers.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support