how to boot into command prompt

[noggs]

can't boot or run BIOS Recovery option

[Garp_senchau]

@noggs, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP Notebook - 15-ay012dx cannot boot or run the BIOS recovery option, follow these steps to diagnose and potentially resolve the issue:

Check Power Supply

1. Ensure Proper Power Connection: Make sure the notebook is connected to a reliable power source using the official AC adapter and that the battery is in place.
2. Check Power Indicators: Confirm that the power indicator light is on, indicating the notebook is receiving power.

Perform Hard Reset

1. Disconnect External Devices: Remove all external devices (USB drives, external hard drives, etc.).
2. Remove Battery (if removable): Disconnect the battery and AC adapter.
3. Press and Hold Power Button: Hold the power button for about 15 seconds.
4. Reconnect Battery and Adapter: Reattach the battery and connect the AC power adapter.

Attempt BIOS Access

1. Restart and Enter BIOS: Turn the notebook on and quickly press esc, then f10 to attempt accessing the BIOS Setup Utility.
2. Check BIOS Settings: Ensure settings are correct, particularly the boot order.

Run Hardware Diagnostics

1. Run HP PC Hardware Diagnostics: If possible, initiate diagnostics to check for hardware failures. Start by pressing esc upon booting and select the diagnosed option, often located by pressing f2.
2. Use USB for Diagnostics: If the BIOS diagnostics tools are not accessible from the hard drive, you can download them onto a USB from HP's diagnostics website.

Perform BIOS Recovery

• Force BIOS Recovery: Remove all power sources and peripherals. Press and hold the Windows button and b key simultaneously, then press the power button. Hold all keys for a few seconds until it starts BIOS recovery mode.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,