how to find my windows key code

[HaimAiz]

The computer received an incorrect update and I keep getting a blue screen. I want to reset the computer to its original state but I am asked to enter a WINDOWS code to continue. How do I get the code to WINDOWS 10 from a computer that I cannot access to it?

Thank for

Haim Aizenbach

haim_aiz**bleep**

[Hawks_Eye]

Hi @HaimAiz 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

If your HP Pavilion x360 Convertible laptop is asking for a Windows code during the reset process, it might be requesting the product key for Windows 10. 

Here’s how you can retrieve or bypass this issue:

1. Check for Embedded Product Key:

• Most HP laptops have the Windows product key embedded in the BIOS/UEFI firmware. This means you don’t need to manually enter the key during a reset or reinstall.
• If the reset process is asking for a code, try skipping the step by selecting I don’t have a product key. Windows should automatically activate after installation.

2. Perform a Factory Reset:

• Use HP Recovery Manager to reset the laptop:
  • Restart your laptop and press F11 repeatedly during startup to access the recovery options.
  • Select System Recovery or Factory Reset and follow the on-screen instructions.
• If the recovery partition is missing or corrupted, you can create a bootable USB drive using the Windows Media Creation Tool.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[HaimAiz]

Thanks for trying to help. I tried to work as you wrote and the system crashes immediately after starting the reinstallation. The problem is: It is not possible to reinstall the product.

I cannot connect to the network.

Is there a WINDOWS 10 IMAGE on the computer?

[Garp_senchau]

@HaimAiz, Welcome to HP Support Community,

Thank you so much for posting your query! My colleague is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

Thanks for reaching out!  Since the issue remains unresolved, I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - United States | HP® Support

Regards,