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‎10-03-2025 10:07 PM

HP Recommended
Product: HP ENVY 17.3 inch Laptop PC 17-ch0000 (23T01AV)
Operating System: Microsoft Windows 11

cant get diagnostic help because of Solution Framework error code "-3".

How can i fix this?

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1 REPLY 1

‎10-07-2025 03:18 AM

HP Recommended

Hi there @jimsenvy, and welcome to HP Support Community!

 

Thank you for reaching out with your concern. I'm glad to assist you today.

The Solution Framework error code "-3" typically indicates a failure in launching or communicating with the HP Support Solutions Framework (HPSSF), which is used by HP diagnostic tools and support pages.

Here are steps to resolve this issue:

Uninstall HP Support Solutions Framework

  • Press Windows + R, type appwiz.cpl, and press Enter.
  • In the list of installed programs, locate HP Support Solutions Framework.
  • Right-click and choose Uninstall.

Reboot Your System

  • Restart your laptop to ensure all components are properly reset.

Install HP Support Assistant (Optional but Recommended)

Run Diagnostics Again

  • Visit the HP ENVY 17-ch0000 support page: Official HP® Support
  • Try running the diagnostics tool again. It should now work without the error.

Additional Tips

  • Ensure your Windows 11 is fully updated.
  • Use Google Chrome or Microsoft Edge for best compatibility with HP tools.
  • Temporarily disable any third-party antivirus software during installation if issues persist.

If the suggestions helped solve the problem, please let us know by clicking “Accepted Solution.” It really helps fellow users find quick answers.

 

A quick “Yes” also goes a long way in showing appreciation!

Take care and happy computing!

 

Best regards,

Max3Aj

HP Support

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