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‎03-29-2023 06:56 AM - last edited on ‎03-29-2023 06:45 PM by Retired

HP Recommended
Product: HP M32f FHD Monitor

i specifically had a video chat with a salesman because i needed a monitor with height adjustment .

i bought the monitor i was advised.

it arrived but doesn't have height adjustment just tilt

 

on sending a poor review to HP issued email i had a response for customer care ([Personal Information Removed] etc)   full of response and offering to help on 15/3/23.

i replied and there has been no response since.

Please clarify that there is a wish to maintain customer care and loyalty .

Category:
3 REPLIES 3

‎03-29-2023 07:49 AM - edited ‎03-29-2023 07:51 AM

HP Recommended

Hello @LEN2023 

 

Sorry to hear about your experience.

 

I am not sure if the email you received was some sort of an automatic one or non-monitored one, or not just one to collect feedback...

 

In order to get an official response from the Customer Support department, please visit this website, follow the on-screen instructions to register your product S/N and you will see the support/contact options (e.g. Online Chat, Whats App, Phone, Web). You can speak to a person, chat with a representative and/or log a case >> https://support.hp.com/gb-en/contact

 

Your concern may be more sales/product related. You might need a different product. In this case I would recommend that you contact this team via phone and express your concern >> https://www.hp.com/gb-en/contact-hp/shopping.html

 

Please, post back if you have any difficulties

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎03-29-2023 08:07 AM

HP Recommended

i have done all that repeatedly and there is no response

in tried twice with whatsapp and after many hours i was told that time was up and i needed top start again!

How much time is a customer expected to waste trying to get some service

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‎04-04-2023 07:50 AM

HP Recommended

Hi @LEN2023,

 

Welcome to the HP Support Community. 

 

We would need some information related to this issue to escalate it to the concerned team. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Rainbow23 - HP Support.
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