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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- how to install and download biometrix driver

Create an account on the HP Community to personalize your profile and ask a question
12-23-2023 12:59 PM
Welcome to the HP Community --
Your ProBook Model, perhaps one of ten:
Results for "hp probook g7" (10)
The driver, if it exists for your ProBook model and your Operating System is the easy part.
General instructions to find and install the driver are included later in this message.
The first part:
Check whether your computer includes an installed Fingerprint reader (or IR camera for Facial Recognition).
If the Device Manager does not include Category Biometric devices
(then)
Your computer does not include an installed fingerprint reader / sensor.
What?!
On systems where the fingerprint reader is designated by a little box (to the lower right of the keyboard),
The little box, if there is no sensor installed, is just a cover plate.
Cover plate and sensor look the same, unfortunately so "seeing is not believing".
You cannot bypass the requirement for the hardware by installing software.
General / Generic Example - Sample illustration and Device Manager - Biometric devices
Device_Manager_Generic_Biometrics_Fingerprint_Camera_1
If you get to the point where you need the driver, that is, the fingerprint reader exists,
(then)
Read On...
Open the Product Home for your device
Enter the device type and model name of your HP product
Open Category Software & Drivers
If needful, change the Operating System / version and Click Submit
Next,
Assuming any drivers are found for your OS version,
Open sub-category Driver-Keyboard, Mouse and Input Devices
Find and click open the "Fingerprint" Driver --
NOTE >> The exact name varies depending on the Fingerprint hardware installed in your computer.
Download, Save, Install the driver
Restart the system after the software is installed
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References / Resources
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
Open
Results for "hp probook g7" (10)
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People who own, use, and support HP devices.
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Question / Concern Answered, Click my Post "Accept as Solution"