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1 REPLY 1
11-18-2018 02:10 AM
Hi
Perhaps start here...
https://support.hp.com/us-en/product/hp-stream-11-y000-laptop-pc/12499227/model/12716818
then
- Using the HP Cloud Recovery Tool (Windows 10, 7)
- Creating and Using a Microsoft Recovery USB Drive (Windows 10)
- Performing an HP System Recovery
- Resetting Your Computer (Windows 10)
The problem can be either an overfull Storage Area preventing the Re-Install or perhaps a faulty Device.
Any error or information messages happen during the attempt?
If in doubt please ask.
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