how to remove defaultuser0 and its password

[numuica]

Just brought a brand new laptop at 7. The setup only took me to a certain point where I had to reboJust brought a brand new laptop at 7. The setup only took me to a certain point where I had to reboot and then it change into defaultuser0 and need a password. No its not windows 10 its just really new windows 11. 

[Max3Aj]

@numuica, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The defaultuser0 account is a temporary system account that gets created when the setup process (OOBE – Out Of Box Experience) fails or gets interrupted before completion.
Here's what you can do to fix and remove defaultuser0:

HP Factory Reset (Cleanest Method)

This will remove defaultuser0 and let you start fresh like the laptop just came out of the box.

🔄 Steps to Perform Factory Reset:

• Turn off the laptop.
• Press the power button, then immediately press the F11 key repeatedly until you see the HP Recovery Manager or Choose an option screen.
• Select:
  ➤ Troubleshoot
  ➤ Then choose: Reset this PC
• Pick:

1. Remove everything (recommended for clean slate, since it's new)
   OR
2. Keep my files (if somehow you already added data)

• Follow the on-screen prompts to reinstall Windows 11.

🔒 What If F11 Doesn’t Work?

Then try:

• Turn off the laptop.
• Turn it back on and immediately tap ESC repeatedly.
• On the HP Startup Menu, press F11 for System Recovery.

🧹 After Reset:

• Windows 11 setup will start from scratch.
• You’ll no longer see defaultuser0.
• You can now create your own proper admin user account.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support