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‎06-15-2017 06:43 AM - edited ‎06-15-2017 06:44 AM

HP Recommended
Product: hp pavillion touchsmart 14 sle

I reset  my computer, and lost most of my apps. My printer no longer works, and I am unable to connect it to my computer.  How do I regain my apps, and use of my printer?

6 people had the same question
5 REPLIES 5

‎06-15-2017 06:57 AM

HP Recommended

It will be difficult to help you without you helping us by providing more information.

 

You will need to completely identify your notebook as you have only provided a small bit of the identifying information so far.  In the notebook section, there is a detailed explanation on how to identify your notebook. Use it, please.

 

You will need to reinstall your programs and the driver software for your printer.  

 

The same thing applies to your printer. We do not have ESP and cannot magically make everything work without assistance from you. You have provided zero information on your printer, other than that it is a printer.

 

The reset utility for Windows does make a point of telling you that you will have to reinstall everything. 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎06-19-2017 07:42 AM

HP Recommended

Sorry for the lack of information.  My computer is a hp pavillion touchsmart 14 sleekbook.  My printer isa deskjet 1510.

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‎06-19-2017 02:57 PM

HP Recommended

my printer is a hp also.

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‎05-02-2019 08:36 AM

HP Recommended

 I have a desktop

 

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‎05-02-2019 09:53 AM

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you

I work on behalf of HP
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