hp 250 g4 / core i3 , ram 4GB , new SSD , the laptop runs slowly and mouse pointer shivering

[mulhem]

Hi every one 
I have a laptop HP 250 G4 / core i3 with 4 GB ram 
three months ago suddenly  a problem appeared : it starts normally but while working suddenly becomes so slowly 
I noticed that the mouse pointer  always shivering , I changed the hard to SSD but the problem still ...
So the problem is not from the hard 

I am waiting an advice 
thanks

[IT_WinSec]

Hello @mulhem 

With regards to your slowness, as soon as you notice the PC going slow, open Task Manager.

Sort the processes based on the ones utilizing most the Disk, the CPU or the Memory and you will see what application is the one causing the problems. Here is a Task Manager guide >> https://www.howtogeek.com/405806/windows-task-manager-the-complete-guide/

Do you use an external mouse (cable or wireless) ?

Can you download HP Image Assistant >> https://ftp.hp.com/pub/caps-softpaq/cmit/HPIA.html

Run it and ensure you visit the Recommendations tab. Mark and install all BIOS, drivers and apps updates. At the end restart the computer. Do this until you see no issues in the Recommendations tab (ignoring missing BIOS password)

[mulhem]

Hello and thanks for reply 
i tried HP Image Assistant but unfortunately my laptop is not supported !!!

in the task manager every thing runs good 
note : when I started my lap , it starts slowly so I restart it and after that the laptop runs very well 
this is the problem ... some time runs very well and some others runs very slow  

[IT_WinSec]

Try disabling Windows's fast start up to see if this will help.

Windows 8/10 start in a different way (compared to Windows XP, Vista or 7, for example) - the boot process has changed. Fast Start up is a trick to start/load your Windows faster. However, it may sometimes cause issues. Disabling Fast Start up in Windows 10 restores Windows to a slightly slower but classic more robust full start every-time you need to start your device.

• Click on Windows Start button
• Type control.exe and open Control Panel
• Go to Power Options -> Choose what the power button does
• Click on Change settings that are currently unavailable
• Uncheck Turn on Fast Startup
• Make sure you press  Save changes button
• Close the window

Restart your computer and let me know if this changes anything

Note that after disabling fast start up, your initial PC start up will be slightly longer but some issues may disappear.

[mulhem]

Let me explaın the problem again 
I noticed that my lap most time while working suddenly became so slower ( Menus appears slowly - the mouse pointer shivering , wireless signal became zero then back , any command so so slow ) .

I decided to replace the hdd with new ssd , while installing win10 the rolling small balls some time stopped or roll so slow 
but installation completed , I made all updates and all drives are updated but the problem remain 

in 10 minutes the lap runs normal , suddenly became so weak 

I tried to send video for the problem but I haven't permissions to load videos 
Pls can you send me e.mail to send videos 

[IT_WinSec · Accepted solution]

In order to share your video,

• You can go to https://wetransfer.com/
• Agree with the services and cookies
• Click on the ... circle
  
• Choose "Get transfer link"
• Choose the video and finally press "Get a link"

• Post back your video URL.

[mulhem]

https://we.tl/t-HbxPrDSDpm

[IT_WinSec]

Thank you for the video provided. I can see now, it is different from what I thought initially.

Well, it's hard to tell exactly what is causing it. This could be a hardware problem,

as well as a software one (faulty or missing driver, not enough memory, OS corruption, etc)

I would recommend that you perform the steps below - be patient, it may time some time.

To rule out hardware issue,

1. Download and install HP UEFI HW diagnsotics >> https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111018.exe

2. Install it with a UEFI partition

3. Restart your PC, keep pressing Esc, then F2 at the prompt. Choose System Tests -> Fast Test to performs a 4 minute hardware check in two steps. Complete them all. Let me know the test results

Video reference >> https://www.youtube.com/watch?v=6JXUp43ahHA

Make sure BIOS is updated
HP has release a BIOS update on January 15th 2021. Here is the download >> https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112137.exe

Make sure your drivers are updated - all of them >> https://www.support.hp.com/hr-en/drivers/selfservice/hp-250-g4-notebook-pc/7609933

Install audio, chipset, graphics, firmware, etc...

Make sure you go to BIOS (F10)

• On the Main tab, please apply factory default settings
• Exit BIOS saving the settings
• On the Security tab, apply factory default settings
• Exit BIOS saving the settings

Could it be Windows needs more than 4GB. Based on your description, the PC runs with 4 GB of RAM only, which might be an issue sometimes if you have. Do you have any 3rd party security application installed ?

If you open Task Manager and go to Performance tab, how much memory you see there ?
x /x  GB ?

Looking forward to your reply.

[mulhem]

Thank you for interest 

I'll do your advice and reply you the result

Thank you again