hp 3630, my app on the cellular can't find the printer.

[shirinir]

hi, I can't find on the application on my cellular,  the printer. its not shown. 

I'm trying to connect the printer to WiFi but I can't find how it's done 

[Dragon-Fur]

@shirinir 

Welcome to the HP Community Forum.

This  printer connects to 2.4GHz -- it is not supported with the 5GHz frequency / band.

Printer Specifications for HP DeskJet 3630, 4720 Printers

Connectivity

Select a printer model to review information about the supported methods for connecting the printer to your computer, mobile device, or network and the network protocol specifications.

Connection method	Requirement
Wired (Ethernet)	n/a
Wireless	802.11 b/g/n – 2.4 GHz networks only
USB	Hi-speed 2.0 USB
Wi-Fi Direct	Wireless network
HP Smart app	Wireless network
Near field communication (NFC)	n/a

"Cellular" does not tell you the type of device you are using.

The printer supports Mobile Printing options.

Mobile Printing – Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series  >  Find your printer and supported applications.

HP Printers - Mobile Printing Solutions Compatible with HP Printers

DeskJet 3630 series: DeskJet 3630 DeskJet 3631 DeskJet 3632 DeskJet 3633 DeskJet 3634 DeskJet 3635 DeskJet 3636 DeskJet 3637 DeskJet 3638 DeskJet 3639

HP Smart app (recommended) HP Print Service Plugin Apple AirPrint Wi-Fi Direct HP ePrint Samsung Print Service Plugin Mopria Print Service

In addition to being able to connect to the network,

the device you use must be running a supported Operating System and version of that OS.

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

Read everything, including the FAQ topics.

For example,

Section Why can't I connect my wireless printer or print over the network? (Offline)

Why is the printer offline or not showing up in HP Smart?

For example:  Check network and Web Services requirements if the printer connection is lost when using Print Anywhere.

Note:

Printer discovery and status updates can take up to 45 seconds. If you are on a cellular or different wireless network, wait several seconds and try again. Swipe down on the HP Smart home screen to force a refresh.

• Make sure the computer or mobile device is connected to a local or cellular network with internet access.
• Connect the printer to a wireless network with internet access and make sure Web Services is enabled.
• You signed into the HP Smart app with the same credentials used to claim the printer on the HP Smart website.
• Android: Enable location permissions for the HP Smart app, and make sure the printer was added to the HP Smart app while using the same wireless network as your mobile device.

What else?

If the browser you are using continually cannot sign in or connect to HP Smart,

Try a different browser as your default.

During the initial setup:

Remember to switch on both Bluetooth and Location on your mobile device.

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 3630 All-in-One Printer series 

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