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Locked

‎07-17-2019 05:22 AM

HP Recommended
Product: hp 0299tu
Operating System: Microsoft Windows 10 (64-bit)

product hp 0299tu laptop

i do the hp cloud recovery  but it stuck at approx 70% due to inactive  internet connection and save the log after that i again open this and extraction is now in progress  and after that download begin from 0%

buy i spent 10 gb on first time 

after that download begin again and now it stuck AT 62% And there is no internet issue right now

what to do to resolve this

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-19-2019 11:32 AM

HP Recommended

@Ishaan3,

 

Welcome to the HP Support Community!

 

How did you initiate the recovery?

 

I recommend you follow the steps in the below article to perform a recovery on the computer.

 

https://support.hp.com/in-en/document/c04758961

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-19-2019 11:32 AM

HP Recommended

@Ishaan3,

 

Welcome to the HP Support Community!

 

How did you initiate the recovery?

 

I recommend you follow the steps in the below article to perform a recovery on the computer.

 

https://support.hp.com/in-en/document/c04758961

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
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