hp control zone trackpad incredibly glitchy

[duckman0606]

Believe us we've tried EVERYTHING. Including adjusting the pointer sensitivity. (going into smart sense, and adjusting the tapping ,clicking and everything else)..but the problems always come back

  I have until January 15th 2015 to take this computer back to Best Buy. I'm always checking their ads to see if a better computer is on sale. (an HP without control zone)

[Jeff_HPEnvy]

Have you actually had your Control Zone replaced?

Seems other people are having luck with that.

In this thread - HP ENVY CONTROL ZONE HELP!!

I went to HH Gregg yesterday and used two Envy's on their show floor

and neither of them behaved badly like my unit. I sent mine in

for service and they replaced no parts, so it didn't work when I

got it back either. So now I know that some of them do indeed work

correctly. But I think there are many units with lemon trackpads sold

and not fixed. At least that is my take on it these days.

[sfgower]

Hi all,

I just want to say I have had much the same experience as others. 

I got a brand new Envy 17T and had problems with Control Zone from the start.  It was a Windows 7 OS. At first, I thought it was just a lack of experience with a new touchpad... but eventually it became obvious that the problem was the touchpad itself.

I have experienced a cursor that flies a few inches left or right or down or up. I have experienced mysterious right-clicks when I never did any such thing.

I talked to HP support and after changing the drivers etc, I was advised to consider turning off the trackpad altogether and using a mouse.  There is no solution. This laptop - that I have had less than 3 weeks - is just messed up because of one really bad component: its trackpad. 

I also have tried turning off every thing I could turn off in the Control Zone, but that hasn't worked either.  The trackpad is still significantly glitchy.

I am returning this laptop. It is unfortuanate. It is a good laptop made unusable by this one critical flaw. And it  may be that all the other laptops have Control Zone too... and I will never get another laptop with Control Zone.  Sigh.

Finally, I'd like to say that the idea behing the Control Zone is very nice. I really the idea of the kind of controls they provide. So I kind of feel bad for the engineers who worked on this. But something has gone wrong. Maybe it is the hardware. Maybe it is is the software. But for whatever reason the thing is a failure. Really too bad as the ideas behind it (tapping, clicking by gesture, etc) are really quite nice.  I really like the whole tapping thing in particular. Really nice feature!! It is a shame that the thing, as a whole, is so glitchy. 

[ER525]

Same notebook, same problems... Luckily still able to return it to Best Buy, and that's exactly what I'm doing today. So frustrating!

[Jeff_HPEnvy]

Smart move. HP would not give me a full refund.

Not only are they giving their own reputation a black eye, but

they have now made it onto my "Never buy from again for

the rest of my life" list.
I have a company printer that is HP, so until it dies, I won't buy HP

ink. Hopefully 3rd party ink will bring it to a fast death and I can get that

thing out of my sight. HP is now officially a dishonest company.

[j757]

Add me to that list as well.  I have been suffering through this trackpad for 6 months now, so I cannot return it.  I returned my first one and got a second one that worked just long enough to be past the point of returning it for a refund.  After reading these posts for several months, I am not interested in sending it to HP to "fix" and being without it for weeks, only to continue having the same problems.

[Jeff_HPEnvy]

Man, I thought I had it bad. Well, they have so far refused to take responsibility in the BBB case I created.

Here's 3rd party ink if anyone is interested.  https://www.inkfarm.com

No more HP ink for me.

[Carlosj_2009]

Yeah Jeff, i was going to ask you about it because my case was closed the same day.

[Jeff_HPEnvy]

They didn't close mine yet. I replied again to HP's second response.

This is so absurd. If we think about the man hours wasted in this whole thing,

it's just pathetic. What amazes me is that this company won't stand behind their

products and we're powerless to make them be honest.

[duckman0606]

I'm going to return my HP tomorrow at Best Buy. Any purchases made from BB from November through December 31st can be returned by January 15th. Iv'e been restarting my computer when the mouse pointer gets real bad and it helps for a little while.

  I have a question though. Does anybody know if HP has fixed this problem yet ? I want to get another n010dx but I'm afraid the trackpad will be just as bad. On the other hand maybe the newer ones have that problem fixed.

  One other thing I noticed. The Hp's that best buy sells are different models than the ones HP sells on their website. Could it be that the ones best buy gets aren't tested as well ? Are they of different quality ?