hp control zone trackpad incredibly glitchy

[Carlosj_2009]

whats the model of yours?

[Avien]

Envy-15-q004tx

[Carlosj_2009]

well if its still under warranty i would say you can change it for the envy 15-k220nr. it is an i7-4720hq

that's the one they replace my n012dx with. and i havent had any problems. 

[usman076124]

Just bought envy 15 yesterday model number is q002tx and m surprised that what the hell is wrong with HP even they are not capable to handle new machines....there is no support from Hp regarding this issue and it is existing in more than 95% machines including control zone...need an urgebt fix for that otherwise need to say BYE to Hp forever

[Jeff_HPEnvy]

Some advice - don't try to get it fixed; just return it.

You could even buy another one just like it and it might work.

But, whatever you do; return the one you have for a full refund.

Don't wait.

[usman076124]

Thanks for answering Jeff but unfortunately it have international warranty but we don't have any locsl warranty claim centr here in Pakistan 😞

[Jeff_HPEnvy]

Ah; too bad.

Well, hopefully you'll hook up with a good HP rep

to help you get it fixed. I had both; first a bad one who was deceptive and useless

and then one who was reasonable and got my issue resolved.

[Amal-Khailtash]

I recently bought an HP ENVY 15 Notebook PC and its touchpad has been erratic and quite bad since the beginning.  It seems like a driver problem though.  The "Reset Devices" in the "HP Control Zone Settings" fixes it for a few minutes to hours sometimes.  I see so many people have the same problem.  Some say to return it for an exchange or send it for repair and changing the touchpad.

I talked to HP support, friendly staff.  They suggested reinstalling driver, which seemed to fix the problem for a while.  But then back again.  They suggested to do a full recovery, but I could not loose some of my s/w licenses that I have.  So I refused.  They said, if the mouse problem exists in recovery s/w, they can take it back and change the Touchpad.

The problem did not show up in the recovery tool.  It still seems like a Windows driver to me.

Any definite answers?  So many people with the same problem, so many suggestions, but still HP does not accept the problem.  Why is it so difficult to force Synaptic to fix their driver and make people's lives easier.

Any ideas?

-- Amal

[Jeff_HPEnvy]

Hi Amal,

      I keep watching this thread out of curiousity. At this point, my own opinion is that it's not

limited to the driver. Many or even most of these units work fine, but you see the ones here that clearly

don't work correctly. I seriously doubt that they install the wrong driver on "some" units.

I'm still leaning toward memory overlap of some kind. It could even be a difference in the physical memory

in each unit where irq's and dma are written. This erratic behavior after good behavior just reminds

me of drivers stepping on each other. It works good for awhile, then requires a reboot or reload of

some kind. But it could be something totally different that exibits that behavior too, like a bad track pad.

But even then there are those who have sent their units in, had the trackpad replaced and the issue

returns. So, that's why I keep watching. I'd love to know the answer; if indeed HP will ever tell us.

I'm guessing it will eventually just go away after the issue is finally resolved internally. Just a guess.

Jeff

[Amal-Khailtash]

Hi Jeff,

You could be right.  From my experience this problem shows up more when the CPU load or maybe disk access is higher.  It feels like Touchpad is not serviced as fast as you said.  Whethere a hardware IRQ problem or drivers stepping on each other, it could be a combination of hardware and software.

What  I do not understand is the sheer number of people who have and had this problem and HP does not come clean and either fix the problem or give us a replacement.  I like the laptop specs, but if this problem does not go away, I will try to return it and replace it with a business class laptop and never buy consumer grade ever again.

I have an HP EliteBook Folio 9480m at work with similar specs (except with and i5) and I love it.  I have not had any issues what so ever.

-- Amal