hp envy 16 16-h100 glitch

[shushil2]

I have been facing severe glitches in my laptop for a month.It comes abruptly . I dont know what method to use to fix this . I hope you come with solution as soon.

[Raj_05]

Hi @shushil2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Severe glitches in your HP Envy 16 can be caused by several factors, ranging from software conflicts, outdated drivers, or hardware issues. Here's a step-by-step guide to help troubleshoot and hopefully resolve the issue.

Update Your Graphics Drivers

• Glitches can often be tied to outdated or corrupted graphics drivers.
• Visit Device Manager:
  • Press Windows + X > select Device Manager > expand Display adapters.
  • Right-click your GPU (either Intel or NVIDIA/AMD) and choose Update driver.
• Alternatively, go to HP’s support website or the GPU manufacturer (Intel/NVIDIA/AMD) to download the latest drivers.

Run Windows Update

• Ensure that your system is up to date with the latest patches and updates from Microsoft.
• Go to Settings > Update & Security > Windows Update > click Check for updates.

Check for Corrupted System Files

• Run System File Checker to repair any corrupted system files:
  1. Open Command Prompt as an administrator.
  2. Type sfc /scannow and hit Enter.
  3. Let the scan complete and follow any prompts.

Check for Hardware Issues

• Run HP Diagnostics:
  • Restart your laptop and press F2 during startup to enter HP’s hardware diagnostic tool.
  • Run comprehensive tests for both memory and hard drive/SSD to ensure no hardware issues are causing the glitches.

Disable Unnecessary Startup Programs

• Excessive background programs can lead to performance glitches.
• Open Task Manager by pressing Ctrl + Shift + Esc, go to the Startup tab, and disable any unnecessary programs.

Reinstall/Repair Display Drivers

• If updating the drivers didn’t help, try completely uninstalling and reinstalling them:
  1. Go to Device Manager.
  2. Right-click your display driver and select Uninstall device.
  3. Restart your laptop, and Windows will reinstall the basic display drivers.
  4. Then, download and install the latest drivers from the manufacturer’s site.

Check for Overheating

• If your laptop is overheating, it can cause glitchy behavior.
• Ensure your vents are clear, and use cooling pads if necessary.
• You can also monitor CPU/GPU temperatures using tools like HWMonitor.

[Raj_05]

Update BIOS

• Outdated BIOS can sometimes cause compatibility issues.
• Visit HP’s official support website, download the latest BIOS update for your Envy 16, and carefully follow the instructions for installation.

Perform a Clean Boot

• To rule out third-party software conflicts, perform a clean boot:
  1. Press Windows + R > type msconfig.
  2. Go to the Services tab > check Hide all Microsoft services > click Disable all.
  3. Go to the Startup tab and click Open Task Manager. Disable all startup items.
  4. Restart your laptop and see if the issue persists.

Reset Windows (if nothing else works)

• If the glitches persist, you can reset Windows to its default state:
  1. Go to Settings > Update & Security > Recovery.
  2. Under Reset this PC, click Get started.
  3. You can choose to keep your files or remove everything.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support