hp envy m6 died suddenly and won't turn on

[Sathi429]

Hi,

I am using HP envy M6 ae151dx, which is a non- battery removal type.

Last night i plugged in my laptop to charger and tried to login. As soon as i type password and hit enter it suddeny switched off and not turning on now.

Even its battery charing light didn't light up.

Tried to reset by pressing down the power button for more than 30 sec.

Please assist me on this.

Regards,

Satish.D

[Jeet_singh]

Hi @Sathi429,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. I understand you are having issues with the computer won't turn on anymore. Don't worry as I have a few suggestions which should either help you identify the issue or fix it.

To provide you with an accurate solution, I'll need a few more details:

When you try to turn it on, do you hear the fan running? Or do you get any beeping noises/blinking lights?

Does the laptop shutdown right away if the charger is disconnected from the laptop?

Have you tried to use a different compatible charger and check if it helps?

Did this happen after a power surge or power outage?

In the meantime, let's try to perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

If this doesn't help, then test the power cord to see if it is good (sometimes the cable may show that it's charging but wouldn't, causing the issue in the first place),

Either try your power cord in another device or try another power cord in your laptop.

Please check these links out:

Link 1: HP Notebook PCs - Using and Testing the AC Power Adapter

Link 2: HP Notebook PCs - Computer Does Not Start (Windows 10)

Finally, if nothing works, the computer has a hardware issue and needs to be serviced. Please contact Hp phone support to get this done. Steps to contact HP phone support:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,