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HP Recommended
HP ENVY x360 15m-eu0 Convertible PC (267R7AV)
Microsoft Windows 11

I have a HP ENVY x360m convertible, Model -eu0013dx.

there is no response when i press the power button, the only sign of life is the orange charging indicator led when its plugged in.

it worked fine a week ago, i left it unplugged and now i cant get it to start. 

Tested 2 different chargers, both work fine on a different computer(similar model) and both light up the orange charging led but i cant get it to turn on.

I also tried hard reset, didn't do anything. 

 

Thanks in advance

Thank

 

1 REPLY 1
HP Recommended

What you apparently do not know is that the laptop is not powered off when you shut it down; instead, it goes into a hybrid sleep -- which continues to drain the battery.  Once the battery dies, the laptop will no longer start, even with a charger connected. You would have to replace the battery before it will start again and even then, there is no guarantee that will work.



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