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- hp envy x360 m wont wont turn on

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07-03-2024 06:10 AM
I have a HP ENVY x360m convertible, Model -eu0013dx.
there is no response when i press the power button, the only sign of life is the orange charging indicator led when its plugged in.
it worked fine a week ago, i left it unplugged and now i cant get it to start.
Tested 2 different chargers, both work fine on a different computer(similar model) and both light up the orange charging led but i cant get it to turn on.
I also tried hard reset, didn't do anything.
Thanks in advance
Thank
07-04-2024 06:13 PM
What you apparently do not know is that the laptop is not powered off when you shut it down; instead, it goes into a hybrid sleep -- which continues to drain the battery. Once the battery dies, the laptop will no longer start, even with a charger connected. You would have to replace the battery before it will start again and even then, there is no guarantee that will work.
I am a volunteer and I do not work for, nor represent, HP