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- hp laptop bought in USA Aug 2022 not working since Jan 2023....

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06-05-2024 09:12 AM
hp laptop I bought in USA in Aug 2022 not working since Jan 2023. I contacted HP severally and have cases initiated but no solution till date. I was told to bring the laptop back to US before warranty ended which I was not able to do. HP support in UK refused to handle the case and now warranty has expired. Yet, laptop is still working. It does not power on. I have tried all the trouble shooting options to no avail.
06-05-2024 01:17 PM
Hi @adesimbo1 ,
We apologize for the inconvenience, but it seems that the issue needs a hardware repair.
Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.
They can help you with the unit repair or part replacement.
I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.
1. Click on this link - https://support.hp.com/us-en
2. Select the country.
3. Enter the serial number of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill out the web form. A case number and phone number will now populate for you.
Please feel free to contact us here anytime you need any further assistance.
Have a great day!
Rachel571
HP Support
Sneha_01- HP support