hp laptop bought in USA Aug 2022 not working since Jan 2023. No solution from HP becos I live in UK

[adesimbo1]

hp laptop I bought in USA in Aug 2022 not working since Jan 2023. I contacted HP severally and have cases initiated but no solution till date. I was told to bring the laptop back to US before warranty ended which I was not able to do. HP support in UK refused to handle the case and now warranty has expired. Yet, laptop is still working.  It does not power on. I have tried all the trouble shooting options to no avail.

[Sneha_01]

Hi @adesimbo1 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support