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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V8AV)
Microsoft Windows 11

hp laptop I bought in USA in Aug 2022 not working since Jan 2023. I contacted HP severally and have cases initiated but no solution till date. I was told to bring the laptop back to US before warranty ended which I was not able to do. HP support in UK refused to handle the case and now warranty has expired. Yet, laptop is still working.  It does not power on. I have tried all the trouble shooting options to no avail.

1 REPLY 1
HP Recommended

Hi @adesimbo1 ,

 

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

 

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

.
Sneha_01- HP support
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.