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- HP Community
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- hp mini 210-1076nr bought used need to erase user add myself...

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01-21-2021 12:21 PM - edited 01-21-2021 12:25 PM
im looking to erase and aor apply my own username and pw preferably the admin as i bought the laptop used from an individual, but didnt get username or pw,it had no battery or chargerso i got it at a good price just need to add my username andbpw,butberase tye old user or somehow bypass the enter password of old user,any help would be very appreciated,im newly joined though ive co.e to this site occasionally for help on different subject ive finally joined andbhave my first help posted,lol
01-21-2021 04:42 PM - edited 01-21-2021 04:42 PM
There is no simple way to do what you want.
To remove an existing account, you must already have your own account and it must be a member of the Administrators group.
Since you apparently have no account and can't login, you simply can't do that -- and we're not allowed to assist you in bypassing current password restrictions.
What you need to consider is doing a factory reset using external media.
Since your PC can not successfully do an internal factory reset, your only ways to accomplish this are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy
Each of these is discussed in some detail below ...
---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.
Here is the link: https://support.hp.com/us-en/document/c06162205
This works the same as the factory reset described above.
---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.
HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.
In some cases, you may be able to order a USB stick instead of disks.
You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers
Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.
Or, if you prefer, you can do the same by contacting HP Customer Support.
HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true
If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/
These work the same as the factory reset described above.
I am a volunteer and I do not work for, nor represent, HP