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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: hp notebook system bios update (intel processors) - won'...

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05-17-2019 10:27 AM
Hi everyone,
For several months now i have this "hp notebook system bios update (intel processors)" update in the HP support assistant.
I've installed it a few times and it won't disappere from the updates tab.
i don't get any "update failed" or something like that...the computer just reboot after the installation and that's it.
what should i do?
thanks.
05-18-2019 06:05 PM
@Saharml
Thank you for posting on the HP Support Community.
I have a few troubleshooting steps we could try to fix the issue:
Let's perform Windows Update and HP Support Assistant:
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon
. - Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Hope this helps! Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
05-26-2019 10:09 AM - edited 05-26-2019 10:11 AM
Let's uninstall HP support assistance and check,
- In Windows, search for and open change or remove a program.
- On the Programs and Features window, select HP Support Assistant, then click the Uninstall button. ...
- Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.
Next, install HP Support Assistant.from here: https://support.hp.com/in-en/document/c03467905
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee