hp pavilion 17-G190 CY PCI ERROR

[Tanker5419]

I purchased the recovery media from HP because a recovery disc was not made before the hdd died. After installing a new hdd and running the recovery manager from the usb drive HP sent, I am stuck in a loop where an error box keeps popping up stating the recovery failed. Choose an option; Save Log, Details, or Retry. Retry obviously creates the loop. Details provides a notepad window of the info that gets saved in the log. Looking at the details, it reports a Failed status under [RegistryDevicesCheck] as follows.

FAILED DEVICE #0:
Description: PCI Encryption/Decryption
PNPDeviceID: PCI\VEN_1022&DEV_1537&SUBSYS_80B3103C&REV_00\3&11583659&1&
CODE: [28]

FAILED DEVICE #1:
Description: Unknown Device
PNPDeviceID: ACPI\ASD0001\2&DABA3FF&
Code: [28]

FAILED DEVICE #2:
Description: PCI
PNPDeviceID: PCI\VEN_10EC&DEV_5229&SUBSYS_80B3103C&REV_01\4&25E25A5C&0&

BLAH, BLAH, BLAH .... Check log file .... BLAH

There was some FAILED device. . .
or, there was not target file. . .

I'm assuming it's not installing a PCI device driver because either it is not in the recovery media, or the file location it wants to write to is unavailable for whatever reason. Can anyone assist please?

[Paul_Tikkanen · Accepted solution]

Hi:

I don't know of any way to help get the HP recovery media to work.

As you have seen, it is a scripted image and if it doesn't like something, it errors out, and there is nothing you can do such as adding drivers to the installation.

I know what drivers it is looking for, but what good is that if you can't add them?

What I suggest you do is to make your own plain W10 installation media using the Media Creation Tool at the link below and use that to reinstall W10.

https://www.microsoft.com/en-us/software-download/windows10

You will be able to make a bootable USB flash drive or save an ISO file which you can burn to a DVD using this tool, or the burn ISO file option on your DVD burning program.

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

The installation media that you make will work with the W10 product key in your notebook's BIOS.

Then go to your notebook's support page and install the drivers and available software you need.

https://support.hp.com/us-en/product/hp-pavilion-17-g100-notebook-pc-series/8499304/model/10691719/p...

Two of the drivers are not on your PC's support page.

The PCI\VEN_10EC&DEV_5229, is the Realtek card reader.  The driver for that is found under the storage drivers section on your notebook's support page.

I have zipped up and attached the ACPI\ASD0001 device drivers, and the PCI E/D Controller drivers under attachments below.

You will have to manually install the drivers the same way for each device.

Download and unzip both of these files into their folders.  Do not do anything with the files in the folders.

I will walk you through the procedure to install the PCI E/D Controller, and you do the same thing for the ASD device.

Go to the device manager and click on the PCI E/D Controller needing the driver.

Click on the driver tab.  Click on Update Driver.

Select the Browse my computer for driver software option and brose to the PSP WB64A folder you unzipped.

Make sure the Include Subfolders box is checked and the driver should install.  Then reboot.

Repeat the same process except from the asd001 device and browse to the respective AMD ASD driver folder.

If this works for you, perhaps you can contact HP and see if you can get a refund of your purchase.

[Tanker5419]

Thank you for all the information, and especially the drivers. I knew this was an option, however, I was hoping to return to factory with all the extras from the recovery media. After endless googling, there seems to be no other way. But thank you, I really do appreciate the drivers!

[Paul_Tikkanen]

You're very welcome.