hp pavilion 17-g121wm laptop my hard drive is failing and when I tried to factory reset it won't

[Zivend1972]

 

my hard drive is failing and when I tried to factory reset it won't it stays on a black screen and I tested the hard drive and got this I will add a picture.  I was wondering if I buy a new hard drive will it work to get this thing up and running again 

[Paul_Tikkanen]

Hi:

Yes, if you buy a new hard drive and reinstall the operating system, you should be back in business.

Below is the link to the service manual...

http://h10032.www1.hp.com/ctg/Manual/c04655126

After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-17-g100-notebook-pc-series/8499304/mode...