hp pavilion dv6000 login fail HELP

[kimmerz]

hi my mum can't log onto her laptop, when she presses her user name it says the user profile service service failed the login. user profile cannot be loaded, is there a way to bypass this?

[DavidPK · Accepted solution]

Hi,

You could try the following.

Shut down the notebook.  Tap away at f8 as you start the notebook to enter Windows Recovery Console.  Use the arrow keys to select Safe Mode and hit enter.  If windows will load in this mode, from the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore.  Pick a restore point at least 48 hours before the log-on issue and then proceed with the restore process.  When complete, Windows will reboot as normal so check if you can now log in correctly.

Another option if the above does not help is as follows.

Shut down the notebook.  Tap away at f8 as you start the notebook to enter Windows Recovery Console.  Use the arrow keys to select 'Start Using Last Known Good Configuration' and hit enter.

If neither of the options above are successful, try running through the procedure detailed in the guide on the following link.

http://www.vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loade...

Regards,

DP-K

[kimmerz]

hiya,

thank you for that, it looks as though it is working, it is initialising now 🙂

i'll let you know if it works after its finished.

[DavidPK]

Ok

[kimmerz]

it worked!! thank you so much! we were starting to think the laptop was a gonner.

[DavidPK]

You're welcome and good to hear it's Ok

All the best,

DP-K