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HP Recommended
Pavilion x360

Hi,

yesterday night I was working with my laptop (Pavilion x360, WIndows 10) and suddenly it went black screen and didn't turn on ever since. 

I tried to charge it and only the orange led that shows it's charging turned on. I tried to unplug it, push the power button for 10 seconds and plug it again but nothing happened. 

the only tutorials I found on hp website were for other laptops and I could not apply them because my computer, other than the keyboard, has only the power button, and they have also others.

Please help me asap because I have a university exam to prepare and I have all the data there 

 

Thank you in advance!!

1 REPLY 1
HP Recommended

@Aurieleos

If this were my PC, my PRIORITY right now would be to recover the data from the drive -- since that is critical in the short term -- and worry about getting the PC working after that data is secure elsewhere.

Your best bet for recovering data now is to do the following:
1) Remove the hard drive from the old PC
2) Purchase a USB-to-Hard Driver adapter kit (like the one illustrated below)

 USB-Drive-Adapter.jpg

3) Connect the old drive to a working PC using that adapter
4) Try to retrieve the files and folders you want to save from the old drive and copy them to the new PC.

If this does not work, then you need to do the following:
1) Download and install this utility on a working PC http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
2) Run the data recovery utility to see what can be retrieved from the old drive.

If that tool does not find what you need, an alternative is Recuva http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free http://www.file-recovery.com/



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.