hp pc hardware diagnostics uefi fail & not allowing me to access bios .....

[Puok]

my hp pc after runing update when restarting is not runing as expected it keep displying black screen stating like; hp pc hardware diagnostics uefi version 1.6.1.0 - bios for more info, pls visit: www.hp.com/go/techcenter/pcdiags memory test hard drive check language exit i try all diagnosis & nothing work i try to access bios using functioning key nothing (f1-f12) workit keep displaying blck screen with the above info. i try to restored using setting to run factory restoring nothing work............can s/b help here !!!!

[KrazyToad]

@Puok

Welcome to HP Community

I have gone through your Post and I understand your concerns

You could try a BIOS Roll back and check if that helps

Please refer to this Link: https://support.hp.com/in-en/document/c02693833

If the issue persists I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.